Hampton Inn Charlotte-University Place

We stopped here for a quick overnight through town. I would say you get what you pay for with Hampton Inn, but it was comparable in price to others along I-85. this one happened to be in the right location for us to stop bc of time and energy. We wish we would have chosen another Hampton Inn. We travel frequently each month and mostly stay at Hilton properties. This one is older and outdated throughout. The guy at the front desk wasn’t terrible but wasn’t friendly and attentive either. The room our app assigned us wasn’t ready (10pm at night), so they must’ve not cleaned it that day. 3 other options were available on the app but in reality only 1 was available and it was right by the elevator. The hallways were loud. The guests were loud, pot was being smoked at all hours and large dogs were barking. We probably heard 5-7 sirens within the first hour of arriving. Our room didn’t have towels. The bedding was just ok. Definitely an older and very budget property. I would recommend looking elsewhere for other options first. Many of the other similar properties along the interstate were at least partially updated.

The fridge in the room i was in made terrible noise. I came to unwind.. but due to the noise, I could sleep a wink. But i must say the room and interior is okay. The tea in my room was old. If you are a tea lover, byo. I had to go to the reception to get tea. Bianca was the only staff member who met my expectations. Knowledgeable and friendly. The rest. What a Wow.. utterly disappointed. The breakfast is free but atrocious. Grab yourself tea and fruit and find your way. Payment billed twice. Location fair as it near the station. 4 minute walk.. Would I stay here again.. yes just for the 🛌

This is an older hotel that is showing its age, but the service is excellent! All of the workers from front desk to the cleaning ladies were excellent! The pool area is really nice and well maintained. The breakfast and coffee were always full and well maintained. Our room showed an area on the floor where the carpet had been cut. The water was warm but never got hot.

1st off, if in the area and price was right, we would return. With that said, there were lots of little things that could and should be improved. Our bed covering had a hole, and looked like a cigarette burn hole. Some wallpaper in the bathroom and halls are peeling. Desk people were not rude, but not really friendly. Rooms were small, but hey we weren't in it much. No complaints about breakfast. Beds were comfy and plenty of pillows.

If I could write 0 stars I would. Before going to sleep in my room I pulled back the sheet to find there were BED BUGS. Once I saw the bugs moving in the bed I was so sick I took a video as evidence to show the front desk. When I came down to the front desk I spoke with a man who said he wouldn’t be able to give me a refund because he needed a managers approval and the manager doesn’t come in until 8am and it was currently around 1am. He gave me the operations managers card and I left because there was NO WAY I was returning to a room or hotel after seeing what I saw underneath the sheet of that bed. First I sent the video and explained the situation in an email to Candace the operations manager around 8am. At 8:14 am I called and was told she wasn’t in yet but she gets in around 8. I called back at 8:40am and reached her. I explained the terrifying situation I walked into the night before and she responded by saying she just came in and hadn’t logged into her computer yet so she would have to call me back in a few minutes. I said okay even though I was surprised she wasn’t urgently trying to help solve this issue with BED BUGS in the hotel she’s a manager of. After two hours she had not called me back so I call again. Once I reach her she tells me I’ll have to wait until Monday to SEE if I’ll get a refund or not because they have to have pest control come In. I don’t know why this gets to decide if I get a refund or not when I have video evidence of the bugs on the bed in my room. I was just in pure shock but the nonchalance attitude when we are talking about BED BUGS HERE!! This is so scary I can’t imagine how the manager here can just shrug this off and not even apologize to me. Not once did the manager say sorry for the experience or having to be exposed to this! This is by far the worst hotel experience I have ever had. Update: the hotel NEVER contacted me about anything in regard to the refund or pest control situation. I finally decided to reach out to corporate who actually took the situation seriously and offered a refund. This has to be one of the worst Hampton inns out there. Beware.